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Crisis Intake & Support Workers - Safe House

Saulteau First Nations is currently recruiting for:
Crisis Intake & Support Workers – Safe House

This role is responsible for offering services intended to provide short-term protective accommodation, on an emergency crisis-intervention basis, to primarily high-risk women and children.



Saulteau First Nations Mission

We strive to be the Best Governed Nation, one that is proud, culturally strong, and self-sufficient.  As stewards of the land, we will ensure that the best sustainable practices are followed, now and in the future.  We remain proudly determined. 


Duties and responsibilities

“Safe House” is a supportive housing program that provides a continuum of support for mothers in need by keeping families together. It is staffed by a small cohesive team of individuals who work with families through an innovative supportive housing model designed to build on the strengths and supports of each family.


Safe House

  • Client Intake as per established guidelines, procedures, and policies
  • Client Support as per established guidelines and assist client with resources available to ensure client safety and mental wellbeing with the support service providers in the area
  • Update and maintain case files to ensure that data and statistics are up to date
  • Ensures client confidentiality
  • Ensures compliance with all safety procedures as required by SFN
  • Must maintain the ability to work in a positive and professional manner with participants
  • Must have the ability to deal with differences of opinion in a constructive and positive manner, whether with participants, other staff, or professional support
  • Ensures cleanliness of house and property and reports maintenance issues/required repairs as they arise
  • Ensures security cameras are in working order
  • Other duties as assigned


Crisis Line

  • Answer all crisis calls in a calm manner; refer to other service providers as deemed necessary
  • Maintain an up-to-date inventory of all service providers
  • Keep log of all incoming calls and maintain case files
  • Maintain client confidentiality as required by SFN




  • Post-secondary in Child and Youth Care, Community Support, or equivalent with experience in providing support to women and children; or a minimum of 2 years relevant combination of education and experience





  • Ability to follow and implement program policies and procedures
  • Understanding around Trauma Informed Care and trauma informed communities
  • Problem Solving/Reasoning/Creativity
  • Report Writing & Documentation
  • Crisis Management/Conflict resolution skills
  • Ability to mentor and teach life skills
  • Computer/Technical Literacy
  • Ability to maintain confidentiality
  • Well-developed planning and organizing abilities
  • Ability to deal tactfully with sensitive issues and maintain confidentiality of records and discussions
  • Ability to use Microsoft Word, Excel, PowerPoint, and Outlook
  • Clean Drug and Alcohol test
  • Valid BC Class 5 Driver’s License


Additional Information:

Training will be provided for specific qualifications for this position relevant to the requirements of this position which may include but are not limited to the following:


  • Crisis intervention training
  • Working with victims of Trauma
  • Suicide prevention training
  • Selfcare training

Please note other requirements of this position include a vulnerable sector criminal record check and an oath of confidentiality.        


If interested send your resume to
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Position will be considered open until suitable candidate is selected.

The requirements and responsibilities contained in this job posting do not create a contract of employment and are not meant to be all-inclusive.  They may be changed at the discretion of the employer. Preference will be given to persons of Aboriginal ancestry in the event of equal qualifications.



Additional Info

  • Application Cut Off Date: Monday, 31 May 2021
  • Position Start Date: Monday, 07 June 2021
  • Position Type: Permanent
  • Expected Hours: Full Time
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