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Crisis Intake & Support Worker – Safe House

Job Title

Crisis Intake & Support Worker     

Reports To

Linda Krystina Housing Society Manager   

Job purpose

This role is responsible for providing services intended to provide short-term protective accommodation, on an emergency crisis-intervention basis, to primarily high-risk women and children in the Safe House.

Duties and responsibilities

The LKSH Crisis Intake Support Worker is part of cohesive team ensuring the safety and well-being of participants from entry to exit of the program, using a trauma informed lens.  The Crisis Intake Support Worker provides a range of support services for women and their children fleeing abuse.

Skills and Knowledge

  • Ability to analyze problems and develop effective solutions
  • Ability to resolve crisis situations effectively and safely
  • Ability to work independently and with minimal supervision
  • Ability to constructively resolve conflict with co-workers, management, and external services
  • Ability to communicate effectively both in writing and verbally
  • Ability to operate office equipment including computers
  • Physically able to carry out the duties of the position
  • Basic sound knowledge of mental health diagnoses, medications, treatment, and support resources
  • Demonstrates understanding of oppression and marginalization specifically related to the experience of women, mental health consumers and substance users, the indigenous community, and other marginalized women
  • Familiar with colonialism especially as it applies to Canada, and you understand the impact of the Residential School system and Sixties Scoop
  • You are passionate about the Organization’s mission and understand the current and historical context of the child welfare system in relation to colonization.


  • Undergo and maintain satisfactory Criminal Record Check
  • A valid class 5 driver’s license and access to a vehicle
  • Produce and maintain clear Driver’s Abstract
  • First Aid – Level C w/ CPR baby safe
  • Mental Health First Aid
  • Suicide Prevention Training
  • Cultural Competency Training
  • Addictions & Substance use Training
  • Food Safe
  • CPI – Intervention Crisis Training


  • All information about residents in the program is strictly confidential both internally and externally
  • Ensures all written material is locked in the office and all phone calls regarding participants take place in the office

Additional Information

Training will be provided for specific qualifications for this position relevant to the requirements of this position which may include but are not limited to the following:

  • Crisis intervention training
  • Working with victims of Trauma
  • Suicide prevention training
  • Selfcare training

Work Conditions

  • The position requires the incumbent to have the ability to function independently, and frequently under pressure while managing multiple concurrent projects and deadlines
  • On-call coverage as agreed upon with Supervisor

This position will remain open until filled.

Additional Info

  • Position Start Date: Monday, 04 December 2023
  • Position Type: Permanent
  • Expected Hours: Full Time
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