Employment Opportunity with Saulteau First Nations
Saulteau First Nations (SFN) is a section 10 band within the meaning of the Indian Act. The Band has been formed by the amalgamation of Dunne - Za, Cree, and Saulteau residents. This First Nations community is covered by Treaty 8. The community is located at the east end of Moberly Lake, which is about 100km southwest of Fort St. John on Highway 29. There is one reserve, East Moberly Lake No.169, spread over 3025.8 hectares.
Saulteau First Nations Mission
We strive to be the Best Governed Nation, one that is proud, culturally strong and self-sufficient. As stewards of the land we will ensure that the best sustainable practices are followed, now and in the future. We remain proudly determined.
The Asset Administrator is a single point of contact responsible for logging SFN’s Housing tenants’ concerns as they pertain to the repair and maintenance of their rental unit. They are also the point of contact for staff to request the assistance of the maintenance department. The Asset Administrator collects pertinent information to help create, prioritize, and schedule your work order request in the most efficient manner possible.
Duties and Responsibilities
Customer service duties
- Answers the phone line dedicated to this position in a courteous manner and works to obtain relevant information to create work order requests and log them into a software program (currently Buildium)
- Greets customers in a friendly and courteous manner and directs their request to the appropriate department as necessary
- Is cross trained on the role of front desk reception and covers this position in their absence; offsets the receptionist’s lunch break to ensure no lapse in service during the day
- Receives cash and debit payments for rent collection, fibre, and issues receipts
- Receives cash and debit payments for propane, issues receipts, and utilizes the PO System; sends PO to Finance for creation and tracking
- Cleans and sanitizes working area and high touch surface areas in the front of the Band hall
- Logs all calls from staff or tenants into the Buildium system/creates work order requests
- Assigns an initial priority to the work orders and prints them for management’s review and approval
- Ensures all new work orders are reviewed by the manager daily and adjusts the priority if it differs from that assigned
- Prepares a draft work schedule for the maintenance department utilizing the timelines assigned to the priorities and sends the schedule to the manager for their approval, distribution, and coordination
- Ensures the Buildium system is up to date and completed work orders are closed off with valuable work order history, based on the feedback provided by the work performer or manager
- Adds new buildings and/or assets into the software system
- Works with the Asset Management Director to build and load preventative maintenance plans into the system
- Adds PMs to the schedule as they become due
- Assists the housing manager in preparing notices to be sent to tenants with regards to noise, RCMP interventions, abandonment of the property, etc. and relays this information to them.
- Relays information that has been prepared by the housing manager to tenants such as safety drills, security notices, disruption of services, maintenance notices, etc.
- Identifies and communicates emergency situations requiring immediate attention to the Maintenance Manager or Contract Manager, depending on whether the issue can be resolved internally, or external resources must be contracted.
- Transfers the phone number to the on-call phone at the end of the day, and switches it back every morning; this ensures after hour emergencies are addressed
Qualifications and Skills
- Business administration diploma or equivalent with 1-2 years combined reception or customer service experience
- Proficient computer skills in Microsoft Office; Adagio Software knowledge is an asset
- Knowledge of Building Code is an asset
- Must possess a high level of moral judgment for handling confidential information
- An understanding or willingness to learn the operations of First Nations Band and Social Housing programs, with knowledge of relevant regulations
- Possesses cultural awareness and sensitivity to traditional Aboriginal values
- Conflict resolution skills, as well as the ability to deal with stressful situations
- Excellent communication skills, both written and oral; ability to collate information in a meaningful manner
- Work is performed primarily during the hours of 8:00 a.m. to 4:30 p.m. Monday through Thursday
- SFN remuneration includes a group benefits package including a pension plan for Full-time Permanent Positions.
- For consideration, interested persons should submit a cover letter and resume with three references.
- Preference will be given to persons of Aboriginal ancestry in the event of equal qualifications.
- We thank all applicants for their interest, however, only those selected for an interview will be contacted.
- Please note other requirements of this position: Criminal Record Check, Valid Drivers License, Oath of Confidentiality
- Position will be posted online until suitable applicant is selected.
Closing Date for posting is November 19th
The requirements and responsibilities contained in this job posting do not create a contract of employment and are not meant to be all-inclusive. They may be changed at the discretion of the employer.