Crisis Intake & Support Worker – Safe House
Reports To: Director of Family and Social Development
This role is responsible for providing services intended to provide short-term protective accommodation, on an emergency crisis-intervention basis, to primarily high-risk women and children.
Duties and responsibilities
“Safe House” is a supportive housing program that provides a continuum of support for mothers in need by keeping families together. It is staffed by a small cohesive team of individuals who work with families through an innovative supportive housing model designed to build on the strengths and supports of each family.
- Client Intake as per established guidelines, procedures, and policies
- Client Support as per established guidelines and assist client with resources available to ensure client safety and mental wellbeing with the support service providers in the area
- Update and maintain case files to ensure that data and statistics are up to date
- Ensures client confidentiality
- Ensures compliance with all safety procedures as required by SFN
- Must maintain the ability to work in a positive and professional manner with participants
- Must have the ability to deal with differences of opinion in a constructive and positive manner, whether with participants, other staff, or professional support
- Ensures cleanliness of house and property and reports maintenance issues/required repairs as they arise
- Ensures security cameras are in working order
- Other duties as assigned
- Answer all crisis calls in a calm manner; refer to other service providers as deemed necessary
- Maintain an up-to-date inventory of all service providers
- Keep log of all incoming calls and maintain case files
- Maintain client confidentiality as required by SFN
- Maintaining a positive image and professional working relationship for the Saulteau First Nations with SFN Staff, service providers, and clients
- Follow the SFN Human Resources and policy manual
- Post-secondary in Child and Youth Care, Community Support, or equivalent with experience in providing support to women and children; or a minimum of 2 years relevant combination of education and experience
- Ability to follow and implement program policies and procedures
- Understanding around Trauma Informed Care and trauma informed communities
- Problem Solving/Reasoning/Creativity
- Report Writing & Documentation
- Crisis Management/Conflict resolution skills
- Ability to mentor and teach life skills
- Computer/Technical Literacy
- Ability to maintain confidentiality
- Well-developed planning and organizing abilities
- Ability to deal tactfully with sensitive issues and maintain confidentiality of records and discussions
- Ability to use Microsoft Word, Excel, PowerPoint, and Outlook
- Clean Drug and Alcohol test
- Valid BC Class 5 Driver’s License
Training will be provided for specific qualifications for this position relevant to the requirements of this position which may include but are not limited to the following:
- Crisis intervention training
- Working with victims of Trauma
- Suicide prevention training
- Selfcare training
The position requires the incumbent to have the ability to function independently, and frequently under pressure while managing multiple concurrent projects and deadlines.
On-call coverage as agreed upon with Supervisor.
Opening our Safe House is a NEW Venture and therefore shifts will be discussed with successful candidates.
SFN remuneration includes a group benefits package including a pension plan for Full-time Permanent Positions.
For consideration, interested persons should submit a cover letter and resume and three references.
Preference will be given to persons of Aboriginal ancestry in the event of equal qualifications.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Please note other requirements of this position:
Position will be posted online until suitable applicant is selected.
Position will be considered open until suitable candidate is selected.
The requirements and responsibilities contained in this job posting do not create a contract of employment and are not meant to be all-inclusive. They may be changed at the discretion of the employer.